Quintana Roo’s Tourism Tax (Visitax)
What You Need to Know About Cancun’s Visitax
If you're planning a trip to Cancun, Tulum, or any other destination in Mexico’s Quintana Roo state, there’s a tourism tax you should know about: Visitax.
This fee applies to foreign visitors to Quintana Roo. While airport officials may not always ask for proof of payment, travelers have reported that checks are occurring more frequently. To avoid unnecessary stress, we recommend understanding the requirements and taking care of your payment before heading to the airport.
Where to Pay Visitax Online
To pay your Visitax online, please use the official government website:
Official Visitax website: https://www.visitax.gob.mx/sitio/
Important: Be cautious of fraudulent or unauthorized websites that imitate the official Visitax portal or charge additional service fees. Please only use the official portal https://www.visitax.gob.mx/sitio/ .
How Much Does Visitax Cost in 2026?
The 2026 Visitax fee is MXN $285 (Mexican pesos) per foreign visitor, equivalent to approximately US $15, depending on the exchange rate.
How Can You Pay Visitax?
You can pay online through the official Visitax website, which supports English and Spanish. The portal allows you to enter information for multiple travelers during the payment process.
What Information Do You Need?
You will generally need the following information for each traveler:
Full name
Passport number
Age
Travel and departure details
Follow the instructions on the official website to complete your payment. Once the process is finished, save your receipt and QR code for future reference.
Who Should You Contact for Visitax Assistance?
The official Visitax portal currently lists the following contact information:
Email: contactus.satq@qroo.gob.mx
Support hours: Monday to Friday, 8:00 AM–5:00 PM
Support hours and contact details can change, so check the official website if you need assistance.
Can You Pay Visitax at the Airport?
Airport payment assistance has been available in the past, but travelers should not rely on it being available on their travel date.
We recommend paying through the official website in advance and keeping your payment receipt readily available. This can help you avoid last-minute confusion if you are asked to show proof of payment.
Is Visitax Included in My Airline Ticket or Vacation Package?
Generally, you should not assume that Visitax is included in your airline ticket, hotel reservation, or vacation package.
The fee is associated with foreign visitors rather than being a standard charge that automatically applies to every airline passenger or hotel guest. This makes automatic collection through flights or accommodations more complicated.
Unless your travel provider explicitly confirms that it has handled the payment on your behalf, check your payment status directly through the official Visitax website.
How Can You Verify Your Visitax Payment?
If you have already paid Visitax but cannot find your receipt or QR code, you may be able to retrieve your payment record online.
Use the official government receipt lookup page:
https://www.visitax.gob.mx/sitio/busqueda.php
Enter the requested passport information and follow the instructions to check your payment record.
What Is the Visitax QR Code, and Why Should You Save It?
After completing your Visitax payment, save your payment receipt and QR code to your phone.
The QR code is associated with your Visitax payment record and can help verify your payment if requested. Although travelers may not always be asked to show proof of payment, it is best to have your receipt readily available rather than searching through emails or trying to access the website at the airport.
Download Your Receipt and QR Code
Once your payment is complete, follow the instructions to access and download your receipt or QR code.
Save the file to your device rather than relying solely on the website being accessible later.
Save a Copy Somewhere Easy to Find
For extra peace of mind, save your QR code in two places.
On an iPhone: Download the receipt to the Files app, ideally in the “On My iPhone” folder, or save a screenshot to Photos.
On an Android phone: Download the receipt to your Downloads folder or save a screenshot to Google Photos or your phone’s Gallery.
If you receive your receipt by email, download the attachment to your device as well.
Keeping an offline copy means you can access it even if airport Wi-Fi is unreliable or you don't have mobile data.
Check That the QR Code Is Readable
Open your saved file or screenshot and make sure the QR code is clear and not cropped. Keep the receipt details visible if possible.
Save a Separate Receipt for Each Traveler
If you are traveling as a family or group, check that you have the correct payment record for every traveler.
The official portal provides a way to retrieve payment records using each traveler's passport information, so make sure you can access the appropriate receipt when needed.
Do You Need to Print Your Visitax QR Code?
A printed copy can be useful as a backup, but it is not generally presented as necessary.
Our recommendation is to save the QR code digitally and, if you prefer extra peace of mind, carry a printed copy as well.