Promotions & Comps

How do the complimentary rooms work?

  • The group leader will be reimbursed the net dollar value of every “Xth” room or passenger in their group. The degree and maximum of complimentary room nights is based on the hotel and / or seasonality.

  • The resort will comp the lowest value room nights in the room block for the group’s common nights.

    • For example if you are receiving every 6th room free, when booking five double rooms and one single room in the same category, then the lowest total value room would be the single room and would be the complimentary room.

  • The total Net value of complimentary rooms is awarded to the group leader’s credit card at the time of travel if the minimum nights requirement is met. The timing of the reimbursement is based on the discretion of the resort and tour operator when they finalize the group.

Is there anything else I should know about room comps?

  • The dollar amount of comped rooms will be refunded to the wedding couple’s credit card used to pay for their room. If a check or direct deposit is required, there is a 4% service fee. If the comp amount exceeds the cost of the wedding couple’s room then they can opt to be paid via check and the service fee is waived.

  • Any rooms booked outside of the room block by guests will not qualify towards the total room count towards the promotion.

  • The group must be fully closed off in order to request comps from the resort. This means, no changes to any rooms in the group once comps are requested.

  • Do not rely on comps to pay for vendors and wedding day details as the timing of payout is based on the resort and is not guaranteed.

  • Comps are amazing, but please manage your expectations as it’s impossible to predict how many rooms / which categories will be comped.

  • The travel agent doesn’t know at any point in time how much your comps will be. They will find out at the same time as you :)

How do room upgrades work?

  • A complimentary upgrade will be provided to the lowest room category booked into the next category up for every block of “X” rooms per night paid. 

  • Upgrades are typically only awarded on days where everyone in the group is at the resort. For example if 9 rooms are staying 5 nights, but one room is only staying 3 nights, then the room upgrade will only apply for 3 nights.

  • Complimentary upgrades are subject to hotel availability. Unfortunately, there will be periods when due to high occupancy, upgrades will be limited. Upgrades may also be limited to specific room categories and exclude certain suite types.

  • We highly recommend that wedding couples book the room category that they would be happy with. Then if the resort has availability for an upgrade it will be an additional bonus, but not something that the wedding couple is relying on.

If you have any further questions please contact us at info@coraltidetravel.com or reach out to your Destination Wedding Specialist!